Cancellation and Refund Policy

Last updated: November 5, 2026

This page sets out how cancellations and refunds work for tours booked on glassbridgesapa.com. It follows our Booking Terms, which remain the full terms of your booking.

1. Free cancellation up to 3 days before

Cancel up to 3 days (72 hours) before your scheduled pickup time and everything you have paid is refunded to your original payment method, normally within 5–10 business days depending on your bank.

2. Within 3 days of departure

Cancellations within 3 days of departure, including no-shows, are charged 30% of the tour price, because the car and guide are already committed. If you paid in full, we refund the other 70%. If you paid the 30% deposit and planned to settle the rest in cash on the day, the deposit covers the charge and nothing more is due.

3. Changing your date

Rescheduling is free up to 3 days before departure, subject to availability.

4. If the bridge closes or we have to change the day

If the bridge is announced closed before your pickup, you choose a free new date or a full refund. If it closes on the day, we take you to the Heaven Gate park on the same pass at the same price, with no partial refund. If the authorities close the pass road, you choose a full refund or a free new date. Cloud that hides the view is not refunded.

5. How to cancel

Message us on WhatsApp +84 368 938 081 or email [email protected] with the name on the booking and the tour date. We confirm every cancellation and refund in writing.