Privacy Policy
Last updated: November 5, 2026
This policy explains how Glass Bridge Sapa Private Tours, Sa Pa Ward, Lao Cai Province, Vietnam, handles personal data on glassbridgesapa.com. Questions go to [email protected].
1. What we collect
When you book: your name, email, WhatsApp number, tour date, group size, pickup hotel and anything you tell us in the notes, such as children’s ages and heights, food needs or mobility limits. When you message us: the content of those messages. We do not store card numbers; payments are handled by the payment provider.
2. Why we use it
To deliver the tour you booked, send your confirmation, answer your questions and meet accounting rules. We do not sell your data and do not send marketing unless you ask for it.
3. Who sees it
Our partner operator, driver and guide receive your name, group size, pickup hotel, tour date and any special needs. If you chose to pay the balance in cash, your guide also knows the amount due. Your card or PayPal payment, whether in full or as a deposit, is processed by the payment provider. Our email, hosting and messaging providers process data on our behalf.
4. How long we keep it
Booking records: for as long as Vietnamese accounting law requires, up to 10 years. WhatsApp and email conversations: up to 24 months after your tour. Site security logs: up to 90 days.
5. Analytics and third parties
This site uses no analytics or advertising pixels. Fonts are loaded from Google Fonts, which receives your IP address when a page loads. Tapping a WhatsApp link passes you to WhatsApp under its own policy.
6. Your rights
You can ask to see, correct or delete your data, or object to how we use it, by writing to [email protected]. We answer within 30 days. Data we must keep by law stays until the period ends. You can also complain to your local data protection authority.
7. International transfers
We are based in Vietnam and our service providers may process data in other countries. We use only what is needed to deliver your booking.
8. Changes
We update this page when our practices change and change the date at the top.