Booking Terms
Last updated: November 5, 2026
These terms apply to every tour booked on glassbridgesapa.com, operated by Glass Bridge Sapa Private Tours (“we”, “us”), Sa Pa Ward, Lao Cai Province, Vietnam. By completing checkout or confirming a booking on WhatsApp you accept these terms.
1. What you are booking
All tours are private, for groups of 1–4 guests, priced per group. The price shown at checkout is final and includes everything listed on the tour page: private car and driver, a licensed local guide who speaks fluent English, hotel pickup and drop-off in Sapa, the Rong May Glass Bridge ticket with the lift, the other entrance tickets on that tour, and the meal and drink stated for that tour. Personal purchases, the paid rides at the bridge, optional tips and travel insurance are not included.
2. Sample itineraries and tailor-made days
The itineraries on this site are sample days, and every tour can be tailored on request. Tell us what to add, skip or spend longer on, and we confirm the plan and an all-inclusive price in writing before you book; a tailored day can cost more or less than the sample. On the day, your guide can adjust the order and pace within the time booked.
3. Operation and licensing
Tours are designed and sold by us and operated together with a licensed Vietnamese partner operator in Sapa. Your booking contract is with us, and we remain your single point of contact before, during and after the tour. An independent private tour operator, not connected with Hoang Lien Son Group, which runs the Rong May Glass Bridge, or with Hoang Lien National Park.
4. Payment
You can pay in one of two ways. In full online: the whole price in USD by card or PayPal, at our secure checkout or through a secure payment link we send on WhatsApp. 30% online, the rest in cash: a 30% deposit paid online to confirm the booking, and the remaining 70% in cash to your guide on the day of the tour, in US dollars or Vietnamese dong; your confirmation states the exact balance due.
Your booking is confirmed when the online payment completes and you receive a written confirmation with your pickup time and guide details.
5. Cancellation and refunds
Free cancellation up to 3 days (72 hours) before your scheduled pickup time — everything you have paid is refunded to your original payment method, normally within 5–10 business days depending on your bank.
Within 3 days of departure, including no-shows, 30% of the tour price is charged, because the car and guide are already committed. If you paid in full, we refund the other 70%; if you paid the 30% deposit, the deposit covers the charge and nothing more is due.
Rescheduling is free up to 3 days before departure, subject to availability.
6. Weather, closures and changes by us
The Rong May Glass Bridge is run by a private company, sits at 2,333 m and can close or change its rules without notice. Light rain does not stop a tour. Cloud is common and is not refunded, though we can change the order or the hour if you ask in time.
If the bridge is announced closed before your pickup, you choose a free new date or a full refund. If it closes on the day, we take you to the Heaven Gate park on the same pass at the same price, with no partial refund. If heavy rain makes a path unsafe, we swap that stop for a comparable one at the same price. If the authorities close the pass road, you choose a full refund or a free new date. We never quietly downgrade an itinerary.
7. Your responsibilities
Please be ready in your hotel lobby at the confirmed time; your guide waits up to 20 minutes and will message you on WhatsApp. Late starts shorten the itinerary rather than extend the day. You are responsible for travel insurance and for telling us about dietary needs, mobility limits or a fear of heights when booking. You decide whether to walk on the glass, and you must follow the bridge operator’s rules on site, including shoe covers.
8. Children and accessibility
Children under 5 travel free and do not count towards the group size; from 5 a child counts as one guest. The bridge and Cat Cat Village sell tickets by height, and we pay for any child who needs one, so please tell us ages and heights when you book. The bridge has a lift, but also stairs and a long walkway, and Cat Cat means stone steps. Tell us about strollers or mobility needs and we will plan around them.
9. Liability
We operate with a licensed partner and insured vehicles. We do not own or run the bridge, and its safety and operation are the responsibility of its operator. To the extent permitted by Vietnamese law, our liability for any claim is limited to the amount paid for the booking. Nothing in these terms limits liability that cannot be limited by law.
10. Contact
WhatsApp +84 368 938 081 · [email protected] · Glass Bridge Sapa Private Tours, Sa Pa Ward, Lao Cai Province, Vietnam.